When a pump is actually done — not just tripped, not just a bad switch, but genuinely worn out — pulling and replacing it is the only real fix. We confirm that's really what's happening before we ever quote a replacement.
A lot of these same symptoms — no water, pump running nonstop, air sputtering at the faucet — can also point to a failed pressure tank or a bad pressure switch, which cost far less to fix than a pump. See our page on pressure tank repair & replacement if you haven't ruled that out yet.
For a submersible pump, this means pulling the drop pipe and pump assembly out of the casing, inspecting the wiring and check valve on the way, and setting a correctly sized replacement pump at the right depth. For a jet pump, it's usually a more straightforward above-ground swap, though we still check the foot valve and priming setup on deep-well jet configurations. Either way, we test static/drawdown levels again before replacing, since a pump that failed early sometimes did so because it was undersized or set at the wrong depth to begin with — we don't want to repeat that mistake with the new one.
We give you the actual diagnosis — control box failure, wiring fault, worn motor, or a genuinely dead pump — and what each option costs, rather than defaulting to a full replacement because it's the bigger job. If a repair reasonably extends the life of a pump that isn't near end-of-life, we'll say so.
Total water outage right now? See our emergency water outage service page for what to check while you wait for us.
Describe the symptoms and we'll tell you what we think is actually wrong.
Call (000) 000-0000